Hilton Garden Inn Scottsdale Old Town

Next to the Old Town so great location to explore greater Phoenix

Staff were really friendly and helpful!

Rooms were not totally clean.

Lovely pool area, plenty of towels and sunbeds. Underground car park kept the car in the shade.

A guest laundry would have been useful

Location great. comfortable beds with 2 pillows types for personal preference. Service wonderful - great morning service at breakfast.

Price was not bad but can't say it was a great price.

Great location, walking distance to all of Old Town Scottsdale.

Basic bathroom, prefer upgraded shower.

From the moment we checked in we had such courteous service. Everyone was friendly, helpful, and our room was very comfortable. We did like the option to adjust the bed firmness. Our maids, upon request, left the kind of coffee we wanted. The clerk at the front desk printed out our boarding passes and slid them under our door, and the staff in the restaurant were prompt and efficient in making my vegetable omelet.

Well, of course, the cost of the room was a little pricey. The taxes and being in March in Arizona were a major factor I'm sure.

The location was great, the outside pool area was very nice.

We had problems with how they tried to charge us more money than our confirmation. Once we brought it to their attention at the front desk he said oh I see that you have a 229 rate but we tried to charge you 309 and then he made the correction. When we checked out we received an updated print out and we agreed with the charges. We checked our credit card and they have charged more than we agreed to. Now we have to fight with them over this. I will never stay at a Hilton Garden Inn again. If you don't check the statement they slide under the door you will be ripped off.

Being near the old town restaurants bars etc

The noise associated with the people coming back from the bars and restaurants till the wee hours.

The staff the room upgrade

N/a

Location and golf cart transportation

Rugs in hall a little dated and although location is great price seemed a bit high

The location is excellent. Walking distance to old town Scottsdale, Fashion Square mall, entertainment district and 5th street shops and restaurants. Shannon (Jakes Bar) was great, friendly and helpful recommending great restaurants and hidden gems.

Pillows were terrible. Breakfast too expensive.

Nice hotel, great location. Restaurant just around the corner "Grapevine" is amazing & just a 3 minute walk. Easy parking, room had fridge, coffee maker and microwave. Less than a 10 minute walk from bars and clubs, Also you can't really hear any noise from other guests even as they walk by the door in morning.

Didn't get told we needed parking pass, found out from another guest who also didn't get one. My friend spilt a drink in the lobby and desk girl called for help then just walked away. While we were asking her if she wanted us to wait or leave... So made us feel like she was mad so we felt worse than we already did for making mess.

Location

My card had expired since booking but they told me my card was not valid. I checked with my card supplier who explained the card was not declined and it was a problem with the front desk systems or staff. The taxi I ordered 24 hours earlie for the airport didn't turn up ...not sure they did actually order one as requested.

Friendly staff

Exterior room door rather old and looked poor

Great location, close to bars and restaurants

The room was too dark and very dated and the air con was too loud